Creating the best client experience

The best work starts with listening—understanding the heartbeat of a brand, the aspirations of a client, and the challenges they might not even realize. Every conversation, whether a late-night brainstorming session or a quick email check-in, is an opportunity to connect on a deeper level.

At the core of our philosophy is this simple truth—every interaction counts. We are dedicated to making seamless, productive–even fun–connections. Whether we’re hosting SOLVEsessions® to develop comprehensive strategies, collaborating on complex challenges, or simply welcoming client-partners into our EPIC HQ, we strive to create an atmosphere that feels like a second work home—a place to connect, collaborate and grow. From client events to team gatherings, our goal is to enrich relationships and craft meaningful moments that strengthen our partnerships.

At each step, we’re committed to delivering more than exceptional work—we want to be the best experience you have, something (add)ventures’ Chief Client Experience Officer (CXO), Andrea Reed, ensures happens every day. “For me, client experience is about creating moments that matter—moments of trust, understanding and shared success,” Reed explains. “When we truly listen to our clients and invest in their journey, the work becomes more meaningful, and the results speak for themselves.”