Expertise
Building trust through transparent communications
In today’s hyper-connected world, trust is the cornerstone of a successful brand. People are more informed than ever before, constantly gauging if a company’s actions match its words. Trust is a valuable asset—one that strengthens when brands live up to their promises, and is challenged when they don’t. This is especially true in the realm of communications around sustainability or a brand’s purpose, where transparency can build lasting credibility.
There are two keys to fostering trust within sustainability communications: be humble and be collaborative. When companies do so, they strengthen trust. Engaging in transparent communications with stakeholders—acknowledging challenges and incremental progress—builds credibility. Clear and honest communication can elevate a brand’s credibility and establish it as a leader in the sustainability space.
Aligning purpose with sustainability
To sustain long-term success, businesses should align their sustainability communications with their purpose, mission and values. These items are not just buzzwords; they are the foundation of a company’s identity. When these building blocks of identity form the foundation of sustainability and purpose-driven communications, they become powerful drivers for trust and preference.
However, simply stating a commitment to sustainability is not enough. If a company’s products or services don’t back up its purpose-driven claims, it risks losing the trust of both customers and employees. The majority of companies have already committed to Corporate Social Responsibility (CSR) initiatives, but these efforts must be clearly connected to the brand’s overall vision and mission. Fifty-three percent of B2B marketing leaders now prioritize aligning their brand purpose with CSR goals, recognizing that this alignment serves as a guiding “North Star.” When it becomes difficult to draw a connection, it is often helpful to view sustainability as answering “How?” in a company’s purpose—driving the application of a business’s actions and values into the future.
Not every company can address every initiative related to sustainability at all times. We find success partnering with our clients to articulate the elements of their sustainability programs that fit naturally into their normal business operations and communications, spotlighting stories and programs that are most relevant to what stakeholders expect from the brand.
The journey of sustainability storytelling
Sustainability storytelling goes beyond simply providing a laundry list of a company’s initiatives—it’s about engaging both customers and employees in a collective journey. We help brands strategically decide what, how and when to communicate their sustainability story to create a meaningful impact. Purpose-led brands that successfully align their business goals with sustainability are seeing tangible results in revenue growth and customer loyalty. For example, a Bain survey found that purpose-driven brands focused on sustainability are experiencing 10 times higher revenue growth than incumbents.
A key step in this journey is shifting from brand-centricity to customer-centricity in messaging. It’s not just about highlighting efforts, but inviting people to join a shared mission for sustainable lifestyles. We often find success by collaborating with brands to uncover sustainability-related messages and enhancing them with people-centric stories, creating memorable communications. This helps in meeting audiences where they are, focusing on shared values, clarity and authenticity to build narratives that resonate and celebrate progress.
Closing thoughts
As people grow increasingly mindful of environmental and social concerns, they seek out brands that are committed to making a difference. Sustainability storytelling, deeply rooted in a brand’s purpose and focused on definitive goals, fosters trust, enhances loyalty and paves the way for long-term success. It’s not only about the actions brands take, but also about sharing the journey in a compelling way.
